About us

Greater Manchester Housing First

Housing First is an evidence-based approach, which uses housing as a platform to enable individuals with multiple and complex needs to begin recovery and move away from homelessness.  
















The approach is based around seven key principles:

  1. People have a right to a home

  2. Flexible support is provided for as long as it is needed

  3. Housing and support are separated

  4. Individuals have choice and control

  5. An active engagement approach is used

  6. The service is based on people’s strengths, goals and aspirations

  7. A harm reduction approach is used.


Unlike other supported housing models, individuals do not need to prove they are ready for independent housing, or progress through a series of accommodation and treatment services.

There are no conditions placed on them, other than a willingness to maintain a tenancy agreement, and Housing First is designed to provide long-term, open-ended support for their on-going needs.  Housing First uses a person-centred and trauma informed approach to put the person goals and aspiration as the core of the support.

The Greater Manchester Housing First (GMHF) pilot is commissioned for three years by the Greater Manchester Combined Authority (GMCA) with funding from Ministry of Homes, Communities and Local Government (MHCLG).


The Pilot launched in April 2019 with the aim of rehousing more than 400 people, over the three years, who are homeless or at the risk of being homeless across all 10 Greater Manchester Boroughs.

GMHF is a partnership between eight organisations across Greater Manchester.


Great Places Housing Group is the lead partner, alongside Riverside; Petrus (part of the Regenda Group; Jigsaw Homes Group; Stockport Homes Group; Greater Manchester Mental Health Trust,The Bond Board, MASH (Manchester Action on Street Health), Community-Led Initiatives, Early Break and Humankind.

The pilot is co-ordinated by a Central Team led by Programme Lead Emily Cole, supported by Project Manager Mike Hughes, Data Co-ordinator Charlotte Phillips and Quality and Assurance Manager Daniel Allman.

They are supported by zone leads, team leaders and Housing First Workers.

The pilot was organised into four zones by GMCA and the partnership set up with a lead delivery partner for each zone:

Zone A – Manchester. Zone lead – Riverside

Zone B - Bolton, Bury and Rochdale. Zone lead – Petrus (part of the Regenda Group)

Zone C - Oldham, Stockport and Tameside. Zone lead – Jigsaw

Zone D - Salford, Trafford and Wigan. Zone lead and lead partner - Great Places.


Each Delivery Partner has a Housing First team consisting of a Zone Lead, a Team Lead(s) and Housing First Workers (HFWs).


Each Team Lead is responsible for six HFWs, importantly the caseloads of the HFWs is limited to six-seven referred people to allow for high levels of bespoke support to be delivered.

Cross sectoral

Partnership incorporating housing, health services, the community and voluntary sector and people with lived experience.


Open and fair service treating people as equal citizens with an open and fair service provided by all the delivery partners. Caps on delivery and equal salaries for all frontline workers.

Local capacity building

Good practice sharing, training and continuous improvement culture. Commissioning of new delivery partners in years 2 & 3.


People with lived experience at the heart of model design and will continue to lead its development

High Fidelity 

Aligned to the seven Housing First principles ensuring improved outcomes for people.

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